ABOUT US

Discover citi88 – The Trusted Online Betting Platform for Malaysians

Citi88 is more than just a betting site. We are a Malaysian player community built on trust, security, and genuine fun — offering a wagering experience truly designed for you.

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Who Are We?

Citi88 is an online betting and gaming platform built specifically for Malaysian players. We understand that local players have distinct tastes, needs, and expectations compared to foreign platforms — and that is precisely why citi88 exists. Since day one, our goal has been singular: to deliver the safest, most enjoyable, and most rewarding gaming experience to every one of our members.

At citi88, we offer over 1,500 games across a wide range of categories — online slots from world-class providers such as Pragmatic Play and PG Soft, Live Casino tables with real dealers from Evolution Gaming, Sports Betting covering the Malaysia Super League and EPL, e-sports titles including Mobile Legends and DOTA 2, 4D and international lottery, as well as fishing games and arcade titles that are growing in popularity among younger Malaysian players.

We know that trust cannot be bought — it has to be earned. That's why citi88 operates with full transparency: our RNG is independently audited, every financial transaction is protected by 256-bit SSL encryption, and our customer support team is available 24/7 through multiple channels including live chat and email.

What sets citi88 apart from other platforms? The answer is simple — we truly understand Malaysian players. From familiar deposit methods like Touch 'n Go eWallet, GrabPay, and DuitNow already in your hands, to a user-friendly Malay-language interface, citi88 was built from the ground up for local players. This isn't a translated foreign platform — this is your own digital home.

The citi88 Journey

1
2019
The Founding of citi88

Citi88 was founded with the vision of becoming Malaysia's most trusted online betting platform. Starting with a core collection of slots and table games, we began building a loyal player base from across Malaysia.

2
2020
Live Casino & Sports Betting Launch

Citi88 expands its offering with a Live Casino powered by Evolution Gaming and a Sports Betting section covering football, badminton, and more local sports.

3
2021
100,000 Members & VIP Programme

Reaching the milestone of 100,000 registered members. The citi88 VIP Rewards Programme was launched to recognise player loyalty with rebates, exclusive bonuses, and priority treatment.

4
2022
E-Sports & Online Lottery Expansion

Adds an e-sports section (Mobile Legends, DOTA 2, CS2) and online lottery including 4D, Toto, and international lotteries. citi88 becomes Malaysia's all-in-one betting platform.

5
2023–Present
500,000+ Members & Growing

Surpassing 500,000 registered members with the addition of over 1,500 games, a new mobile interface, and an expanded payment system to better serve Malaysian players.

What Sets citi88 Apart?

Six key advantages that make citi88 the number one choice for Malaysian players from Perlis to Sabah.

World-Class Security

Every transaction and piece of personal data on citi88 is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banks. Play with confidence, knowing your information is always secure.

Instant Deposits & Withdrawals

Citi88 accepts all major Malaysian payment methods — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks). Deposits complete in under 1 minute, and withdrawals are processed quickly without any hassle.

1,500+ Games to Choose From

From viral slots and live baccarat to EPL Sports Betting, Mobile Legends e-sports, 4D lottery, and fishing games — citi88 offers over 1,500 games from 30+ internationally acclaimed providers, all in one platform.

24/7 Customer Support

The citi88 support team is here for you around the clock — whether it's a technical issue, account assistance, bonus enquiry, or anything else. Reach us via live chat or email and we'll get back to you promptly.

Mobile Optimised

The citi88 interface is fully responsive — play seamlessly on any Android or iPhone without downloading an additional app. The same great experience, on any device, anywhere.

VIP Programme & Loyalty Rewards

Every bet you place earns VIP points at citi88. Climb from Bronze to Diamond membership and enjoy weekly rebates, birthday bonuses, higher betting limits, and access to exclusive VIP promotions.

Citi88 Core Values

Behind every game, every transaction, and every interaction you have with citi88 is a set of values we hold firm. These are not just words — they reflect how we work every day to ensure you get the best.

We believe trust is the most valuable asset in this industry. Players who entrust citi88 with their money and time deserve honest, prompt, and professional service — no exceptions. That is why we uphold a policy of full transparency in every aspect of our operations.

We also place great importance on our players' wellbeing. citi88's Responsible Gaming programme provides self-management tools such as daily deposit limits, loss limits, and gaming break options — because we want your relationship with citi88 to remain positive and enjoyable for the long term.

Transparency

All terms, odds, and bonus conditions are stated clearly. No fine print, no tricks — what you see is what you get.

Integrity

Citi88 has never and will never manipulate any game. Our RNG is independently audited — outcomes are completely random and fair.

Players First

Every decision we make — from interface design to bonus policies — starts with one question: is this the best outcome for our players?

Data Security

Your personal data is protected in accordance with international data protection standards. We never sell or share your data.

Social Responsibility

Citi88 supports responsible gaming and provides resources for players who need help managing their playing habits.

Continuous Innovation

We never stop improving — adding new games, enhancing platform speed, and listening to player feedback to deliver a better experience.

Payment Methods We Support

Citi88 supports only local Malaysian payment methods you already use every day — fast, secure, and with no hidden fees.

Touch 'n Go eWallet
GrabPay
Boost
ShopeePay
DuitNow
FPX – Maybank2u
FPX – CIMB Clicks
FPX – Public Bank
FPX – RHB Bank
Minimum Deposit & Withdrawal Limits

The minimum deposit at citi88 is as low as RM5. Withdrawals are processed within 1–24 hours depending on the method chosen. There are no hidden fees for any transaction at citi88.

Responsible Gaming is a citi88 Priority

Citi88 takes responsible gaming seriously. While we want every player to enjoy the best gaming experience, we also recognise that betting should be done wisely and within healthy limits. That is why citi88 provides a range of tools to help players manage their gaming habits.

You can set daily or weekly deposit limits, loss limits, session time limits, or even take a temporary break from the platform whenever you feel you need one. These tools are accessible directly from your citi88 account settings — available anytime, with ease.

Learn More

Set a daily, weekly, or monthly deposit limit that suits your budget. Once the limit is in place, citi88's system will automatically block any deposits that exceed it.

Set how long you want to play in a single session. When the time is up, citi88 will notify you and you can choose whether to continue or stop.

If you feel you need a break from betting, citi88 offers a cool-off option for 24 hours, 7 days, or 30 days. Your account will be temporarily locked for the chosen period.

For those who need a longer break, citi88 offers a self-exclusion option ranging from 6 months to 5 years. Contact the citi88 support team to activate this feature.

The Team Behind citi88

We are a dedicated team of seasoned professionals from the technology, finance, and digital entertainment industries — united by a shared mission to deliver the best possible experience for Malaysian players.

Product Department
Platform & Games

Responsible for selecting and integrating the best games, designing an intuitive user interface, and keeping the citi88 platform consistently up to date.

Security Department
Security & Compliance

Ensures all citi88 systems meet the highest security standards, oversees game integrity, and safeguards player data and finances at all times.

Support Department
Customer Service

Citi88's Malay-speaking support team is on hand 24/7 to resolve any issue, answer your questions, and ensure every member is fully satisfied.

Finance Department
Payments & Finance

Handles all deposits and withdrawals securely and efficiently, manages relationships with Malaysian payment providers, and ensures seamless financial operations.

citi88 Privacy & Security Commitment

Citi88 is committed to protecting your privacy. All personal information you provide is handled in strict confidence and is never shared with any third party without your consent. For full details on how we manage your data, please read Privacy Policy and Terms & Conditions us.

Ready to Join the citi88 Family?

Over 500,000 Malaysian players have put their trust in citi88. Register now and start a truly different gaming experience — safe, fun, and rewarding.

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