At citi88, we take your privacy seriously. This document transparently explains how we manage and protect your personal information throughout your time with us.
Six privacy commitments that citi88 upholds across every aspect of our members' personal data management.
Citi88 has never and will never sell, rent, or disclose your personal information to any third party for marketing or commercial purposes without your consent.
All data transmitted between your device and citi88's servers is protected by 256-bit SSL encryption technology — the same standard used by leading financial institutions in Malaysia.
Citi88 gives you full control over your personal data — you have the right to access, correct, or request deletion of your data at any time by contacting our team.
Your personal data is stored on secure servers protected by a multi-layer firewall system, strict access controls, and continuous security monitoring by the citi88 IT team.
Citi88 is transparent about exactly how your data is used. There is no hidden data usage — all purposes are clearly stated in this policy.
In the event of any security incident affecting your data, citi88 is committed to notifying you promptly and taking all necessary remedial action without delay.
This Privacy Policy is issued by citi88 and applies to all users, visitors, and registered members of the citi88 platform in Malaysia. We are committed to protecting your privacy and managing your personal data responsibly, transparently, and in line with industry best practices.
By browsing the citi88 website, registering as a member, making deposits via Touch 'n Go eWallet, GrabPay, DuitNow, or other Malaysian payment methods, playing games, or interacting with any feature on our platform, you agree that citi88 may collect and use your information as described in this policy.
If you disagree with any part of this policy, we encourage you to contact the citi88 support team for further clarification before continuing to use our platform.
Citi88 collects your personal data only to the extent necessary to provide our services safely and effectively. The types of data we collect are as follows:
When you use the citi88 platform, our systems automatically record certain technical information to ensure a smooth and secure user experience:
In certain cases, citi88 may receive information about you from legitimate third-party sources, such as identity verification (KYC) service providers or fraud prevention bodies, solely for the purpose of security and account verification.
Citi88 uses collected personal data for specific, legitimate, and transparent purposes. We do not use your data beyond what is necessary for the following:
Citi88 does not sell, lease, or disclose your personal information to third parties for their marketing or commercial purposes. However, in limited and specific circumstances, citi88 may share your data with the following parties:
Citi88 works with a select group of trusted third-party service providers to assist in operating our platform. These providers are only permitted to use your data for purposes specified by citi88 and are bound by strict confidentiality agreements. They include:
Citi88 may disclose your data when required by law, court order, or directive from a competent authority in Malaysia. In such circumstances, citi88 will disclose only the information necessary and will notify you if permitted to do so by law.
Citi88 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or inadvertent disclosure. These measures include:
Citi88 uses cookies and similar tracking technologies to enhance your experience on our platform, understand usage patterns, and ensure the security of your login session. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration | Can It Be Declined? |
|---|---|---|---|
| Essential Cookies | Maintaining login sessions, account security, and core platform functionality | Session / 30 days | |
| Preference Cookies | Remembering your language settings, game preferences, and display preferences | 1 year | |
| Analytics Cookies | Understanding how users interact with the citi88 platform to drive improvements | 90 days | |
| Security Cookies | Detecting suspicious activity, preventing fraud and unauthorized access | Session |
You can manage your cookie settings through your web browser settings. Please note that disabling essential cookies may affect the functionality of the citi88 platform and you may be unable to log in or use certain features.
In the course of its operations, citi88 may transfer your personal data to servers or service providers located outside Malaysia. Such transfers may occur in connection with the delivery of gaming services, payment processing, or data storage at licensed data centres.
Citi88 ensures that all international data transfers are conducted in compliance with data protection standards equal to or higher than those required in Malaysia, through appropriate mechanisms such as standard data transfer agreements and prescribed contractual clauses.
Citi88 does not retain your personal data for longer than is necessary for the purposes set out in this policy, or longer than required by applicable law. citi88's data retention guidelines are as follows:
Once the designated retention period has expired, citi88 will permanently delete or anonymise your data using secure methods.
As a data subject, you have certain rights regarding your personal data that citi88 respects and facilitates. The following are the rights available to you:
You have the right to request and obtain a copy of the personal data citi88 holds about you at any time.
You have the right to request the correction of any inaccurate or incomplete data held by citi88.
You may request that citi88 delete your personal data under certain circumstances, subject to our legal obligations.
You have the right to object to certain types of data processing, such as the use of your data for marketing communications.
You have the right to receive your personal data in a machine-readable format for transfer to another provider if needed.
You may request that citi88 restrict the processing of your data in certain circumstances while a dispute is being resolved.
Citi88 is a betting platform intended exclusively for individuals aged 21 and above. We do not knowingly collect or process any personal data from individuals under the age of 21.
If you are a parent or guardian and believe that your minor child has used the citi88 platform or provided us with their personal information, please contact the citi88 support team immediately. We will take prompt action to delete the relevant information and close the account.
The citi88 platform may contain links to third-party game providers or payment service providers. Please note that citi88's Privacy Policy applies solely to the citi88 platform and does not cover the privacy practices of those third parties.
Each game provider and payment provider partnering with citi88 has its own privacy policy. citi88 encourages you to read the privacy policy of any third party you interact with through our platform.
Citi88 is not responsible for the privacy practices, content, or security of any third-party websites or services you may access through our platform.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by citi88, please do not hesitate to reach us through the following channels:
Send your privacy enquiries to support@citi88.ws and we will respond within 1–2 business days.
For immediate assistance, use the live chat feature within your citi88 platform. Our team is available around the clock to help.
Join over 500,000 Malaysian members who play safely and confidently at citi88 — a platform that puts your privacy and security first.