Citi88 Terms & Conditions – A Complete Guide for All Malaysian Members

1Acceptance of Terms and Conditions

Welcome to citi88. This page contains the official Terms and Conditions governing the use of the platform, services, and all products offered by citi88 to members in Malaysia. Please read this document carefully before registering or using any citi88 service.

By completing the account registration process at citi88, making your first deposit, or using any part of our platform, you hereby agree to be bound by all terms and conditions set out in this document, along with our Privacy Policy and Responsible Gaming Rules, which form part of this agreement.

These terms and conditions constitute a legally binding contract between you (the member) and citi88. Any disputes or disagreements will be resolved in accordance with the terms set out herein.

2Membership Eligibility

To qualify as a citi88 member, you must meet all of the following requirements without exception:

• Be at least 21 years at the time of registration and throughout your use of the citi88 platform.
• Acting as a private individual — not a corporation, agency, or any form of business entity.
• Not be subject to any legal or regulatory restriction that prohibits you from using online betting services.
• Not currently experiencing a gambling addiction or receiving treatment for problem gambling.
• Providing accurate, complete, and up-to-date information during the citi88 registration process.

Citi88 reserves the right to request proof of age and identity at any time. Required documents may include a national identity card (MyKad), passport, or other official documents issued by the Malaysian government.

3Registration and Account Management

3.1 One Account Per Individual

Each individual may only hold and operate one (1) active account with citi88 at any given time. Registering multiple accounts under the same individual — whether using different names, email addresses, phone numbers, or payment methods — is strictly prohibited and constitutes a serious violation of citi88's terms.

3.2 Account Security

You are solely responsible for keeping your password and all citi88 account login credentials confidential. citi88 will not be held liable for any losses resulting from unauthorised access to your account due to negligence in safeguarding your login details.

• Do not share your login credentials with anyone, including family members.
• Use a strong password containing a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Contact citi88 support immediately if you suspect any suspicious activity on your account.

3.3 Account Verification (KYC)

Citi88 may require you to complete an identity verification process (Know Your Customer/KYC) prior to processing your first withdrawal or when unusual account activity is detected. This process requires you to submit valid identification documents within the timeframe specified by citi88.

4Deposits & Payment Methods

Citi88 accepts a wide range of popular payment methods in Malaysia for our members' convenience. All deposits must be made using a payment method registered in your own name — citi88 does not accept third-party payments.

4.1 Accepted Deposit Methods

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow
• FPX – Maybank2u
• FPX – CIMB Clicks
• FPX – Public Bank Online
• FPX – RHB Bank Online

4.2 Deposit Limits

5Withdrawals

Citi88 is committed to processing all valid withdrawal requests within a reasonable timeframe. Withdrawals may only be made to the same payment method used for the deposit and must be under the same name as your citi88 account.

5.1 Withdrawal Conditions

• The minimum withdrawal amount is RM50 per transaction.
• Accounts must have completed the KYC verification process before the first withdrawal can be processed.
• All bonuses received must meet the specified rollover requirements before the relevant amount can be withdrawn.
• Citi88 reserves the right to request additional supporting documents to verify withdrawals that exceed certain limits.

5.2 Withdrawal Processing Time

Withdrawals are typically processed within 1 to 24 hours of the request being submitted, depending on the chosen payment method and the time the request is made. Withdrawals requiring manual review may take up to 3 business days.

6Bonuses & Promotions

Citi88 offers a variety of bonuses and promotions to both new and existing members from time to time. Each bonus is subject to specific terms and conditions as stated in the relevant promotion. The general bonus terms at citi88 are as follows:

• All bonuses carry rollover requirements (wagering requirements) that must be met before any funds can be withdrawn.
• The standard rollover at citi88 ranges from 5x to 30x depending on the bonus type — please check the specific promotion terms for exact details.
• Each member is entitled to each promotion once only, unless otherwise stated.
• Citi88 reserves the right to void bonuses if abuse or betting strategies designed to circumvent rollover requirements are found to have occurred.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• Citi88 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

7General Game Rules

All games offered on citi88 — including online slots, live casino (baccarat, roulette, blackjack, Dragon Tiger), Sports Betting (Malaysia Super League, EPL, badminton), e-sports, lottery, and fishing games — are subject to the following general rules:

• The outcome of all games is final and may not be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption during an active game, citi88 reserves the right to void the round in question and return the wager to the member's account.
• The minimum and maximum bet limits for each game are as displayed within the respective game interface.
• Members are responsible for ensuring they fully understand the rules of each game before placing real-money bets.
• Citi88 is not liable for any losses arising from a member's misunderstanding of game rules.

7.1 Technical Failures

Citi88 does not guarantee that the platform will be entirely free from technical disruptions. In the event of server failures, internet connectivity issues, or other technical problems beyond citi88's control, we will make every effort to restore service promptly and handle any pending bets fairly.

8Prohibited Conduct

The following is a list of behaviours that are strictly prohibited at citi88. Violation of any of the items below may result in immediate account suspension or termination and forfeiture of all balances:

• Identity Fraud: Using another person's identity or providing false information during registration.
• Money Laundering: Using the citi88 platform for money laundering or any other illicit financial activity.
• Bonus Abuse: Using multiple accounts or strategies intended to exploit the citi88 bonus system.
• Use of Unauthorised Software: Using bots, automated software, scripts, or any program that provides an unfair advantage in gameplay.
• Unauthorised Collusion: Colluding with other players to manipulate game outcomes, particularly in live table games.
• Third-Party Payments: Making deposits using a bank account or e-wallet that is not registered in your own name.
• Threats or Harassment: Threatening, harassing, or behaving rudely towards citi88 customer support staff or other members.

9Account Suspension & Termination

Citi88 reserves the right to suspend, restrict, or terminate any member's account without prior notice for the following reasons:

• Violation of any terms and conditions set out in this document.
• Fraudulent behaviour or suspicious activity detected by citi88's security systems.
• Requests from relevant authorities pursuant to legal requirements.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Members found to be under the minimum age of 21.

If your account is terminated due to a breach of terms, citi88 reserves the right to forfeit all balances in the account, including any pending withdrawals. If the termination is initiated by citi88 without a breach of terms, the valid account balance (excluding bonuses) will be returned to the member.

9.1 Account Closure at Member's Request

You may request the closure of your citi88 account at any time by contacting our support team via email. Any remaining real-money balance (after deducting bonuses that have not met rollover requirements) will be returned to you via the same payment method used for your deposit.

10citi88 Liability Limits

Citi88 and our affiliates shall not be liable under any circumstances for any indirect, incidental, special, or consequential losses arising from the use of our platform, including but not limited to:

• Financial losses resulting from betting decisions made by the member.
• Service disruptions caused by system maintenance, technical failures, or events beyond citi88's control.
• Delays in deposit or withdrawal processing caused by third-party payment providers.
• Loss of data or account information resulting from unauthorised third-party actions.

Citi88's maximum total liability to any member under any circumstances shall not exceed the actual amount deposited by that member in the 30 days preceding the claim.

11Privacy & Data Protection

Citi88 is committed to protecting the privacy and personal data of all members in accordance with established data protection standards. Full details on how we collect, use, store, and safeguard your data can be found in our Privacy Policy citi88 ours.

By agreeing to these terms, you also agree to citi88's Privacy Policy, which forms an integral part of this agreement. A summary of citi88's privacy commitments:

• Your personal data is used solely for account management, payment processing, and service improvement purposes.
• Citi88 does not sell, lend, or disclose your data to third parties without your consent, unless required by law.
• You have the right to request access to, correction of, or deletion of your personal data by contacting the citi88 team.

12Amendments to Terms & Conditions

Citi88 reserves the right to modify, add, or remove any part of these terms and conditions at any time. Members will be notified of any significant changes via their registered email or in-platform notifications with reasonable notice.

The date of the latest update will always be displayed at the top of this page. Continued use of the citi88 platform after any amendments take effect will be considered acceptance of the revised terms. If you do not agree with the changes, you are entitled to close your account in accordance with the procedure set out in Section 9.