Citi88 believes gambling should be an enjoyable form of entertainment, not a burden. We provide a range of tools and resources to help you play wisely, safely, and in full control.
The citi88 Promise: We are committed to ensuring every Malaysian player enjoys a healthy and responsible betting experience. Your well-being is always our top priority.
Responsible gaming means approaching betting activities — whether online slots, Live Casino, EPL or Malaysian Super League Sports Betting, e-sports, or lottery — purely as a form of entertainment, not as a way to generate income or resolve financial difficulties.
At citi88, we understand that for the majority of Malaysian players, betting is a fun, casual activity — much like watching football or playing badminton with friends. That said, we also recognise that a small number of individuals may find it difficult to manage their playing habits.
That is why citi88 invests seriously in our responsible gaming programme — providing self-control tools, educational resources, and support that are easily accessible to all our members, unconditionally and without stigma.
Responsible gaming at citi88 is more than just an added feature — it is part of our platform's DNA. We want a positive, long-term relationship with every Malaysian player who trusts citi88.
Citi88 provides a comprehensive suite of self-control tools to help Malaysian players manage their betting activity more effectively and safely.
Set your own daily, weekly, or monthly deposit limits on citi88. Our system will automatically block any deposit that exceeds your set limit — even if you try to change it during a moment of emotional instability.
Set the maximum loss you are comfortable with in a day or a week. Once the loss limit is reached, citi88 will temporarily suspend your betting activity so you do not continue in an emotionally driven state.
Set how long you want to play in a single session. When the time is up, citi88 will send you a notification and let you decide whether to take a break or continue — consciously, not by default.
If you feel you need a break from the citi88 platform, use the Cool-Off feature to lock your account for 24 hours, 72 hours, 7 days, or 30 days. During this period, you will not be able to log in or carry out any transactions.
For those who need a longer break, citi88 offers self-exclusion periods of 6 months, 1 year, 3 years, or 5 years. During this time, your account will be fully locked and no promotional communications will be sent.
Citi88 provides a detailed monthly activity summary — total time played, total deposits, total wagers, and net profit/loss — so you always have a clear picture of your own gaming patterns.
Follow these simple steps to set a deposit limit or loss limit on your citi88 account:
If you feel you need a short break from citi88, follow these steps:
For a more serious, longer-term break from citi88, follow the self-exclusion procedure below:
Recognising the early signs of problem gambling is the single most important first step. citi88 lists several warning signs to watch for in yourself or someone you care about. Remember — acknowledging a problem is not a sign of weakness; it's a sign of strength and maturity.
Betting with money that should be used for essential needs such as rent, bills, or food for your family
Feeling the need to bet more to get the same level of excitement as before
Continuing to gamble after losses, with the intention of chasing losses or breaking even
Lying to family members or friends about the amount of time or money spent on gambling
Feeling restless, irritable, or uneasy when unable to bet
Neglecting work, family, or social responsibilities due to betting activity
Borrowing money from others or selling assets to fund gambling
Using gambling as a way to escape stress, anxiety, or problems in life
Answer the following short questions honestly to get a sense of your gaming habits at citi88. This is not a medical assessment — it is simply a personal guide for self-reflection.
Have you ever bet more than you originally planned?
Have you ever felt the need to hide your betting activity from family or friends?
Have you ever gambled to escape boredom, anxiety, or stress?
Have you ever tried to cut back or stop betting but were unable to?
Has gambling ever affected your personal relationships or work performance?
You may need help. Your responses show signs that deserve attention. citi88 encourages you to use our self-exclusion tools or reach out to our support team for guidance. Remember — asking for help is a sign of strength.
Congratulations! You are playing responsibly. Keep up these healthy playing habits. citi88 encourages you to always set limits and play purely for entertainment.
These general guidelines can help you plan a healthy, responsible betting budget. These are suggestions only — adjust them to suit your personal financial situation.
| Player Profile | Daily Deposit Limit (Recommended) | Session Time Limit | Citi88 Note |
|---|---|---|---|
| Casual Player Occasional play |
RM20 – RM50 | 1 – 2 hours | Ideal for weekend entertainment |
| Regular Player Play a few times a week |
RM50 – RM200 | 1 – 3 hours | Set a weekly limit for better control |
| Regular Players Play almost every day |
RM100 – RM500 | Maximum 3 hours | Review your monthly activity on citi88 regularly |
| VIP Player High-risk betting |
Within your means | Set your personal limits | Contact the citi88 VIP team for personalised guidance |
Here are answers to the most frequently asked questions from citi88 players about our responsible gambling programme.
If you or someone you know is struggling with gambling, the citi88 support team is ready to help — without judgement.
Citi88 provides a range of support channels to assist Malaysian players who need help with responsible gaming.
Contact the citi88 support team directly via live chat, available 24 hours a day, 7 days a week, for immediate assistance.
Send personal and sensitive enquiries related to responsible gaming to support@citi88.ws in full confidence.
Find answers to common questions about responsible gaming and self-control tools in the FAQ us.
The citi88 system proactively monitors for risky gaming patterns and will reach out to affected members with suggestions for assistance.
Problem gambling can affect anyone, regardless of background or social status. Seeking help is not a sign of weakness — it's a sign of courage and self-awareness. citi88 and our support team are always here for you.
Join a community of Malaysian players who bet wisely and responsibly at citi88 — a platform that puts your well-being first.